ILM Level 3 8600-309 Understand How to Establish an Effective Team Assignment Answer Help

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Assignment task 1: Understand How to Develop and Maintain Effective Working Relationships

AC 1.1 Explain the benefits of effective working relationships in developing and maintaining the team.

A positive working relationship is essential to having a successful team. The following are key benefits of excellent work relationships:

• Better collaboration: A positive relationship encourages open communication, which means every team member is free to share his or her views, thereby leading to better problem-solving and innovation.
• Higher morale and motivation: A positive relationship builds a supportive workplace, thereby boosting job satisfaction and motivating employees to deliver quality performance.
• Improved Productivity and Efficiency: Strong relationships reduce the occurrence of conflicts and misunderstandings, thus enabling the team to work toward its objectives efficiently.

AC 1.2 Describe behaviours that could develop trust and maintain it at work.

For a cohesive team, trust is maintained in the following acts, among others:

• Being honest and transparent: being truthful about one’s intentions and decisions helps build confidence in each other and works as an example.
• Reliability and Accountability: Maintaining deadlines and being responsible for one’s actions ensures members become reliable to each other.
• Active listening and respect: paying attention to team members while they speak is a very important signal of respect for their ideas and empathy towards them.

AC 1.3 Explain the role of communication in developing effective teamwork.

Proper communication offers a key to the effective flow of team dynamics by:

• Clarification of Expectations: Teams make sure that all their members receive their goals, roles, and responsibilities clearly so everyone knows what they need to do, how, and in which way they contribute toward fulfilling team missions.
• Resolution of Conflicts: Open channels make conflict happen in time before it becomes a full-blown conflict-creating process that escalates misunderstanding into full-blown conflicts.
• Creating Positive Feedback: Positive feedback helps in continuous development and makes team members feel valued, increasing morale and productivity.

Assignment task 2: Understand How to Build a Team

AC 2.1 Explain the differences between a group and a team

While groups and teams both contain working members, there is still an important distinction:

• Purpose and Goals: The purpose of the team members is shared in addition to common objectives, whereas groups can’t necessarily share the same goals.
• Interdependence: The roles of the team members are interdependent with and complement each other as well, but group members can work on their individual work tasks more independently of each other.
• Accountability: In a team, accountability comes collectively, but the members of a group are only accountable for individual tasks.

AC 2.2 Describe the stages of an established model of group formation.

Another very common model of group formation is Tuckman’s five stages. These consist of:

1. Forming: The group meets, and the members know each other. At this stage, roles and responsibilities are not set very clearly.
2. Storming: The ideas of the members reflect. Due to roles being defined, conflicts arise here in the team process.
3. Norming: The norms and procedures are established by the team, and relationships become stronger as conflicts are solved.
4. Performing: The team works towards the set goals effectively with defined roles and good teamwork.
5. Adjourning: Once the set objectives are achieved, the team breaks down, and members of the team look back at what they managed to accomplish.

AC 2.3 Explain how a manager could benefit from knowing team members’ preferred roles as defined in an established team role model.

A manager might find the following benefits of knowledge about which roles team members like to hold as described in the Team Role Model by Belbin:

• Optimisation of task allocation: The alignment of a task to the strengths of members makes it possible to increase productivity and satisfaction from the work.
• Achieving team balance: A manager may not be able to balance skills and personalities in a team without knowing each role of members of the team. Less effective and coherent teamwork may result from this.

Improving Team Performance: By putting people in roles that come most naturally to them, the manager maximises individual contributions and also improves overall team performance.